Tom, founder and president of Metro Rooter, is noted as a “back-to-basics kind of business owner.” The magazine goes on to praise McLaughlin and the superior service of Metro Rooter.
The magazine article goes on to commend McLaughlin’s beliefs and mission statement. “He believes in superior customer service, disciplined cost control, conservative cash flow management, and projecting a positive image in all his company’s interactions with the public.”
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